When you visit us, you deserve a seamless, pleasant experience from beginning to end. Our Ten Core Values are what we lean on to make that happen. They illustrate an alchemy of several different components, from our focused business model to the way we recruit and reward our amazing team. Here’s what they mean to us:
Professionalism & Accountability
What we do at Brava Salon is not a hobby or something to pass the time. It is our passion and our profession. This means we take our jobs seriously, and we hold each other accountable to the highest standards of character, conduct and ethics throughout our organization. We also hold ourselves accountable to you and do our very best to engender your trust.
Guest Service, Satisfaction & Value
We work to provide Brava Salon guests with an exceptional level of service. We listen, we anticipate, and we truly enjoy assisting you to the best of our ability. We also structure our fees to be as straightforward and inclusive as possible, as well as competitive for what we offer. All of this helps us to achieve a very high level of guest satisfaction.
Creativity & Artistry
Ours is a creative trade, and we recruit those who can successfully meld creativity with professionalism. We love to stretch our legs by styling editorial photo shoots, working backstage at fashion shows, and more. Think of Brava Salon the same way you may think of an advertising agency, a magazine publisher, or any other educated, highly-trained team of creative professionals working together to achieve something beautiful and on time.
Friendly, Warm & Welcoming
We know you have plenty of salons from which to choose. Brava Salon does not take your choice to trust us for granted. We appreciate every phone call, every visit, and are happy to see each and every one of you. The only attitude you get from us is a good one.
Cleanliness & Maintenance
Brava Salon understands that providing personal services is more than just what happens in the chair. It’s how comfortable you feel in our space and how relaxed you can be when visiting us. And we know that a lot of that comes from the space itself. Brava Salon is an intimate, highly trafficked salon, but we adhere to a cleaning and maintenance schedule that keeps it looking fresh and instills confidence.
Enthusiasm for Our Profession
Brava Salon’s team is comprised of passionate professionals, thanks to a recruiting and hiring process that ensures that only passionate professionals pass muster. We are not in this business by accident; we are here because we want to be. Just as importantly, our salon’s training, education, benefits, and work environment go a long way to maintaining that enthusiasm. Brava Salon is where a salon career goes to thrive.
Plenty of workplaces lay claim to a team-oriented atmosphere; Brava Salon lives it. We all have a vested interest in the satisfaction of every guest that visits us. To this end, we work together, share knowledge, teach classes, hold each other up when things get tough, and hold each other accountable when necessary. We’re a family.
Brava Salon recognizes that we are a small part of a greater community — and that’s not just our downtown community, but the entire Vancouver metropolitan area and beyond. As citizens of our community, we do what we can to give back by participating in charities, donating services and products, and sharing our time. We have also self-produced a series of very successful fundraisers called Fashion Fling. So far, Brava Salon has donated more than 200 Hours of Service to non-profits in our community.
Career Growth & Education
When licensed professionals join our team, they must work though our formal Boot Camp Program before performing critical services on our guests. That sets the bar for education and for performance expectations, but it doesn’t stop there. We are dedicated to continuing education that keeps our skills fresh. From in-salon classes to hair shows, from salon-wide advanced courses to sending individual team members to California and New York for intense training, Brava Salon knows that our profession requires constant learning.
In October 2000, Brava Salon opened as an unknown business with a big vision. In the years since our team set the standard and gave life to that vision. We respect the fact that when you call or you visit us for the first time or the fiftieth, you have expectations of us. Our goal is to never let you down and to exceed those expectations. Our name now sets the standard for us.